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Tracking your Order


U.S. Carrier Information International Carrier Information

The easiest way to retrieve your tracking number is to log into your account or fill out the "Track Order"  form. This will ensure you receive the most updated information from the shipping carrier of your item(s).

Please note: It can take up to 24 business hours for your tracking number to become active once received. In some cases, Smart Post tracking numbers can take up to 3 business days to update.
 
 
If your package is shipping to an address outside of the United States, click here to visit the Landmark tracking site. Once there, you will be able to apply your tracking number and review the most up-to-date information regarding your order.

Please note: International Standard delivery does not provide tracking. Once your order ships you will need to allow the full 21 business days (excluding weekends) to pass for final delivery. Please also note that final delivery will be made by your local postal facility.
Order Status Information
Once your order ships from our facility, you will receive a shipping confirmation email with your tracking information. 

Please Note: Each item that is purchased requires a specific warehouse processing time before your order can ship from our facility. Transit time begins once the order has completed this processing time and has shipped from our facility. Delivery expectation also varies based on the shipping method you choose at checkout and is calculated by business days. Business days do not include weekends or holidays. Orders are approved once payment has been received and all shipping and billing information has been verified. This process is usually automatic, but under extenuating circumstances may take up to three business days. Other factors that may delay your order include: Special Event Merchandise.

To understand what your order status means, please see Order Status Definitions.


Issues with Final Delivery

If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your order, please ensure the following steps are taken prior to contacting customer service.

All customers - Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.

APO/FPO customers - Check your Military Base mailroom.

International customers - Check with your local postal office or customs office, as they may be holding the order for payment of customs fees.

If you are still unable to locate your order, please Contact Us and confirm your shipping address as well as if you would like a replacement or refund for your lost package.